Managing employee underperformance is one of the most difficult tasks a manager faces, leading most of them to avoid having the necessary difficult conversations. COVID-19 only adds to the complexity of the situation as more employees are working remotely.

We recently conducted a study of leaders who had successfully managed underperforming employees. Three practical strategies arose from the data that can help current managers in this situation. The common theme among our study participants is as simple in theory as it is difficult in practice. Each treated their underperforming employee as a person, rather than a number, or an object. This mindset made all of the difference for these study participants in their ability to help their struggling employees. We think it can make a difference for you to help your underperforming employee as well.